STORE POLICIES
DIAPER DAWGS PROVIDES FREE SHIPPING WITHIN THE U.S
*We offer FREE economy shipping on all orders with subtotals over $25, unless otherwise noted. Free economy shipping via USPS First Class mail, is available for orders with a delivery address in the lower 48 states and to military families with an APO or FPO. Orders shipping to Alaska or Hawaii may be charged exact shipping at the time of shipment. If you provide us an incorrect address or failed to comply with your area’s postal standards, resulting in your order package being returned, you will be responsible for the second shipping charge.
Address
The address that we ship to is either your default PAYPAL ADDRESS or the one you manually type in. So please make sure that the address within your Paypal account is your current shipping address. Most orders will ship out next day via USPS and can take up to two weeks to arrive. However, most orders are delivered within 3-4 days within 24 hours of an order placement.
Order Changes
Any changes to your order must be received the same day the order was placed since we normally ship next day. Any charges or refunds due will be handled accordingly.
Shipping Times
All in-stock orders usually ship the next day, other than the weekend and holidays.
Due to demand for our Dawg Kennel diapers, we’ve had to split inventory between our stateside and China warehouses. Any diaper order may come separately in a shipment and take up to 30 days to arrive.
Economy Shipping
- Economy orders are filled in the order they are received within 72 hours.
- You will receive email notifications of your order status.
- Economy orders are shipped using the least expensive shipping method and can take up to ten (10) business days to arrive.
- All orders are sent with a tracking number to the email address on file with PayPal.
- Occasionally, there are circumstances beyond our control that may cause a delay with your order. We’ll keep you updated using the email address provided during the checkout process.
Locating Your Shipment
All orders will include a tracking number. There have been rare occasions where the tracking information on USPS’ system is delayed or remains updated.
This is beyond our control. Please give your order a full two weeks before contacting us via email. Usually the post office’s system is lagging and instantly becomes updated a day after a customer’s inquiry request. If you fail to receive your order due to an error on our part, no worries…we’ll get a new package out to you!
If the tracking information shows your package being delivered and you can’t find the package, be sure to look everywhere. Carriers have been known to leave packages under bushes, behind a car, inside the garage, at the back door, behind a doormat and even with the neighbor.
If the tracking information shows that the package has been returned to Diaper Dawgs, please contact us by email. You may have given us the wrong shipping address or your name may not have been written on your mailbox according to some post standards. If the error is on your part, you are responsible for subsequent shipping charges.
Observed Holidays
We observe the following holidays with our family: New Years Day, President’s Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and a winter break from Christmas Eve through New Year’s Eve.
Emails will be returned on our next business day. Orders will also begin shipping out on our next business day. Occasionally, we may close due to other circumstances (like weather).
Thank you for your order and your patience – we truly appreciate it
Refund Details
All of our products, with the exception of consumables, have a 30-day return window.
Due to governmental regulations and the hygienic nature of our products, Diaper Dawgs can only accept customer returns that are unopened, unused, and re-sellable.
All returns of unused items to will incur a 10% restocking and handling fee to offset our shipping/handling costs. Products must be in new and unused condition with original packaging intact. Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise.
For a return, please send an email to support@diaperdawgs.com with your order number and reason for returning. Refunds are at our discretion and unavailable in cases of fraud.
Warranty Details
For our Cold Water Cloth Diaper Sprayer, Diaper Dawgs has partnered with an amazing company, Brondell, Inc. They will happily replace diaper sprayer parts through a 1-year limited warranty, excluding the Spray Collar, that are defective or damaged. We stand by Brondell by backing up their sprayer with an additional 1-year limited warranty.
For claims within the first year, please contacting Brondell, Inc. by calling toll-free at 1-888-542-3355 or emailing support@brondell.com. For claims within the second year, please contacting Diaper Dawgs by emailing support@diaperdawgs.com .
For our Hot Water Cloth Diaper Sprayer, Diaper Dawgs will happily replace diaper sprayer parts, through a 2-year limited warranty, that are defective or damaged. For claims, please contacting Diaper Dawgs by emailing support@diaperdawgs.com .
Warranty is void when with any one of the following conditions:
- Normal wear and tear is present.
- The installation instructions have not been followed.
- Claim sent beyond warranty period.